State of problem form changes to close on form even though script prevent state from changing state

jthomsen
Tera Contributor

I have a script that prvents a problem from changing from the state resolved to closed when there is no related problem task or change. The script works fine, but the state on the form changes to closed until I reload the form and the state goes back resolved. Is thereany solution to this problem, as I don´t really want to tell my client that he needs to reload the form to actually see that the script is working and prevents the problem to change it´s state to closed.

10 REPLIES 10

Hi @ArsenioM where can I find that event that you are talking about? Is it a OOTB script or do I have to create it myself?