Subscribe to CI

[Jordan Marple]

Good day all,

I'm looking to make it easier to "subscribe to a CI" from an Incident or Change form instead of going to the CI itself.  I would like to stay away from a form button UI Action.  I'm ultimately looking for a button similar to the small "i" next to the CI field on the form.

Thank you

[Dr Atul G- LNG]

Hi @Jordan Marple 

OOTB, nothing exists for what you're looking for. You will need to build your own logic and add it to the form. However, it will involve significant customization and increase technical debt. Alternatively, you could create a new catalog item where you can refer to the cmdd_ci table, allowing the user to select the CI (using a list collector), and then on submission via a flow, subscribe the CI. We did something similar for our customer.