The parent is closed however the child is closed.

BheemavarapuTej · ‎11-07-2023

Dr Atul G- LNG · ‎11-08-2023

Could you please explain more, the exact problem you are facing?

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Dr. Atul G. - Learn N Grow Together
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Ankur Bawiskar · ‎11-08-2023

@BheemavarapuTej

Your question is not framed properly.

Are you saying parent is closed but child was still open? OR it's vice-versa

You are referring to which table here? incident, HR case, CSM Case etc?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader