UI Action : Mark Duplicate

[Sajith Madathil]

Hi all,

When I click on the MARK DUPLICATE UI Action in the Problem Module, a pop up window opens up with many fields. I need to add 1 extra field to the list. Where do I go to add this?

For eg - I need to add a Closure Notes field in the below screenshot. Please suggest. Thanks in Advance

[Hayo Lubbers]

Hi,

Mark Duplicate makes use of a hardcoded (unchangeable) script:

https://<instance>.service-now.com/ProblemModalUIHelpers.jsdbx

Opening a hidden UI Page : mark_duplicate_dialog_form_view

If you need more fields, you need to rebuild the complete logic, because adding a field here is not possible.

Regards,

Hayo