Resolved! process flow
I have configured, process flow formatter for incident table, by mistake created two new buttons, how to remove one new button, please find the attachment
Forum Posts
Resolved! Using incident tasks vs child incidents for incident management and multiple vendors are involved?
Hello,The customer has outsourced their IT support and operations to two vendors/service providers.There are some applications for which certain troubleshooting scenarios can be handled by "Vendor/service provider 1". Sometimes they would need furthe...
Resolved! Add CC and BCC to Email templates
Hi,I have a notification that includes links to several email templates.When a user selects any template, it open's a new email with the "To" field automatically populated with our instance mail ID I would like some guidance on how to achieve the ...
Prevent Incident Resolution without KB attached or draft created
Hi community, I'm trying to develop/test a step in our incident management process where an incident cannot be resolved unless a KB article is attached or a draft created and I've tried this using a business rule, but the incident is still resolving ...
Disable onLoad message in Incident record
After upgrading to the Xanadu version from Vancouver, I keep encountering the following message when loading an Incident record:"Have you tried the Express List on Service Operations Workspace? It allows an easy and live visualization of the alerts....
Functional Field on Report for Time Zone
Hi Experts, Good Day!!I have a configured a report on incident table where I need to display data in Hourly basis and I can't use time series report for the same. So, I have configured one functional field on report called as "Hour" and return type i...
1 CI but route to different groups
Hello, I have been trying to figure out how was can set this up as a global company. We have many local Service desks and we have of course common CMDB Applications like Outlook. We would like the user to select the application, in our example Outl...
Incident
As a change user i want to be able to link multiple changes to a single incident.output- An incident linked to multiple changes
Resolved! Roles
I got the task of deactivating user from all the groups and removing his admin-roles from non-prod instance, but even after removing roles , his roles are still showing in non-prod instance, even though he has no group access and not active. Please a...
Create Request button OOTB difference between versions
Hi Community, I was just checking skipped record when upgrading from Washington DC to Yokohama version, and notied that the condition of the OOTB create request button has changed. As you can see below, GlidePluginManager has changed from incident_ma...
Resolved! Email Notifiacation
Hello Guys, I have a requirement where, if an approval is rejected for a specific catalog item, I need to include some additional details in the "Closed Complete" notification that is sent from the Request table. However, this notification is global ...
interview question doubts
Hi All, I have some doubts related to interview questions : 1. What is the difference between getXML , getXMLwait, and getXMLanswer?2. What is decision tables and decision trees in ServiceNow, and where will they be used?3. What is a path parameter a...
Security constraints prevent saving reports on table Task - displaying report getting error in repor
After applying report_admin role, user is not able to edit report.I have checked acl also, i didn't see anything is restricting it.they are able to edit incident tabel report but task related not able to edit.
"Action Not Authorized" Info msg while clicking Resolve Button in Incident
Hi, When Resolving the Incident we got an "Action Not Authorized" Info message in top of the page. We don't have any duplication action_name in the ui action and we also cross checked many available solutions from community.Still we are not able to g...
