in incident form we have start time of incident and end time of incidentSo there is another field duration taken to resolve that is calculated with start time and end time and show how long incident is taken to resolve,Issue is sometimes 3,5 mins dif...
Is there an approach that can automate annual holiday schedule updates for countries world wide?The "normal" holidays can be added as repeat per country - there are however a number of countries that have specific holidays that vary every year and pe...
I have an order guide, in which 2 catalog item are there. one is pc purchase and other is new hire. When i submit from order guide then a variable set in pc purchase should be visible on ritm . When i submit pc purchase standalone then that variable...
Hi I noticed when 2-3 user are trying to access the service portal they are redirected to different user.All 3 user are redirected to same user.Have asked the user to clear the cache history, log out and in once again, change the browser everything.B...
Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...
set up an email remainder that runs once a week and goes to the assignment group's manager of each queue with a description of all the past sla incidents that their team has open. existing report: when i opened it has count of the breached sla incide...
A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...
There is a scenario where in the incident table if the user does not belongs to service desk group then the assignment group field should be read only for that users. I tried using client script but not able to see the output and also i tried using u...
We had a pause condition looking at on hold reasons to pause the SLA.Then we changed these on hold reasons but hadn't immediately changed the pause condition which caused us to run the repair for historical incidents.But we ran it for a whole month o...
Hi All, I am working on Inbound Email Actions in a domain-separated ServiceNow instance and facing an issue with category being overridden. IssueWhen an email is sent by a user belonging to the custom domain, the incident is created in the correct do...
There is a section to be hidden on the form .The form should only be visible if the Channel is self service .I tried client script but it is not working .I also tried UI policy .Below is the code I tried ,Please let me know if I am missing anything.f...
I'm running an ATF test where I am running this test. INCIDENT MGMT: Incident creation - Self-service _Computer Hardware Issue.Location is a required field on the form, but my location value for users is 'null'. Short of requiring this data when cr...
A common challenge I see in Incident Management is the tendency to change key fields—such as Service, Service Offering, or Business Impact—as an incident moves between support tiers. While reassignment and escalation are natural parts of resolution, ...
Hello Servicenow Family,Can someone please help me on this.Thank in advance!.When the user submit the below catalogue form,.. below is the code forpopulate when user categoryvar cat = g_form.getValue('category'); if (cat == A&T Card') { g_f...
