ServiceNow was purchased for our IT Department, as other departments within the same organization started to see the advantage of using ServiceNow for their daily processes they are now wanting access.What is the Best Practice to be able to give othe...
I'm looking to implement an audit scoring mechanism for incident tickets in ServiceNow. The idea is to assign a score based on whether specific fields are filled or not—for example, deducting points if mandatory fields are left blank.Is there a built...
I’m working on configuring the Caller field in ServiceNow. I’ve set it to be mandatory, but when I update the form, the field does not display the red asterisk (*) mandatory indicator. The field is correctly configured as mandatory. On form load, it ...
I have setup and ACL which allows write to any incidents for members of the assignment group it is assigned to.They have read access to all other incidents.The only problem is that they also have write access to incidents assigned to the parent assig...
Can anyone tell me why this script does not update the 'copied' field in the email log. The log statement does display the correct email addresses. (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Option...
I am having an issue making this business rule work with anyone that replies on the watchlist, internal or external users. We want this to work with email replies with internal and external email replies. What is the best way to do that?
How do I change the text on the Learn now button in the mobile content banner in the now mobile app? Yokohama version of ServiceNow.
Hi … I’m trying to create a report that shows only those incidents which were upgraded to Priority 3 (P3) from P4 or P5, and the upgrade happened yesterday. I’m using the metric_incident DB view to track priority changes. Used below conditions The i...
Hi Team, I added the catalog item in catalog_home, but the update set is not capturing this action. I want to capture the action manually. Is there a table where these actions are stored? Advance thanks team
I have added the incident variable editor(formatter ) in one section of my incident form for the sow view.Now if the incident is created from record producer then the variables are showing in the variables section that is fine.But if the record is cr...
Hi,I am working in MIM Workbench, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident worknotes."- By default the sent notification details captured i...
We are cloning prod back to dev soon and I have an update set in dev that isnt ready to be promoted. What is the best way to store this update set until after the clone and re apply it?
Hi, I have a SLA email being sent out to users for a specific custom table record. The target is the Task SLA. I want to know if its possible to update the record which is off a different table by adding an inbound action for this SLA email? In case ...
I have two questions:1) In "My Team Work," when I search for "Closed Completed," three different states appear: Close, Closed Completed, and On Hold. Can someone explain why this happens?2) In "My Team Work," when searching for "On Hold," it still ap...
Hello Team, I need assistance with updating the Major Incident Workbench in ServiceNow. Currently, the "Outage" related list is referencing the task_outage table.I would like to change this so that it references the cmdb_ci_outage table instead. Can ...
