Hello All,Whenever a major incident is resolved, a problem record is automatically created by the system. I found the out-of-the-box (OOB) flow responsible for this behaviour and deactivated it,but the issue persists. I’ve checked all business rules,...
I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB metric definition for the same in instance which calculated the duration.Metric definition name" Cre...
Hi, I need to send email that should include all detail in table form. I have catalog item('ABC') and it is having field A, B, C, D and when user submit request through portal it should send email to user including all detail in table form which use...
Hi, I have to add all detail in table format in notification. When request is submitted for 'ABC' then it should send notification to group and it contain all detail in table format which is available in request submitted. When request is submitted ...
■IssueWhile editing the Self Service view in the Form Builder on ServiceNow, I noticed that an additional "Notes" section appears below the existing one. This extra section fails to load properly and cannot be deleted. I’ve tried reloading and editin...
Use Case:Whenever a user requests access from PROD to DEV for admin or security admin roles, the flow should automatically assign the requested roles to the user.The setup is already in place and works correctly for other roles.Issue:For the admin ro...
I have a rich text label field. I have to populate the logged in user in this field. Its urgent anybody could help?
Hello,I’m currently working on optimizing our ServiceNow instance and would like to ask about the impact of Business Rule volume on system performance.Specifically:Is there any general guidance or threshold regarding the number of Business Rules regi...
We use cert-manager.com for managing our SSL Certifications and their standard for notifications of SSL expiration is an email notification being sent every day for 30 days prior to the expiration date for each SSL and you can only use one email addr...
The situation. an agent accidently added the wrong incident to an interaction. When the team lead tried to remove the interaction from the incident, the edit button is not available. He also tried to remove it from the interaction and the same thi...
Hi team,When the incident is P 1 send the notification to all members of group and update the short description and description with "important" at the beginning and also while creating as well... Team please help me Thank you in advance
Ok, so here is an odd one that we are looking to create a custom scoring metric for. Here is the basic idea.When an incident is flipped to closed, we want to interject a score we have predetermined based on the SLA percentage of Business timeSo the i...
Requirement: I have created an 'New' inbound action which will create interaction on receiving an email. On click of customized 'create incident' button, the incident would be created against it.Issue: When interaction got created, client wants in li...
Recently, our team has reintroduced the "Communicate a Workaround" field in our Problem Management process. The notification that is our of the box could be mistaken as just another Additional Comment. Have any groups experienced this issue, and had...
In ServiceNow, we utilize the MIM Workbench to send Initial Notifications during Major Incidents (P1/P2). Currently, the SLA for triggering these notifications is 20 minutes. However, UA Stakeholders expect notifications to be triggered within 10 min...
