UI Action : Mark Duplicate

Sajith Madathil
Tera Contributor

‎01-15-2023 07:13 PM

Hi all,

 

When I click on the MARK DUPLICATE UI Action in the Problem Module, a pop up window opens up with many fields. I need to add 1 extra field to the list. Where do I go to add this?

 

For eg - I need to add a Closure Notes field in the below screenshot. Please suggest. Thanks in Advance

 

SajithMadathil_0-1673838726594.png

 

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Hayo Lubbers
Kilo Sage

‎01-15-2023 11:40 PM

Hi,

 

Mark Duplicate makes use of a hardcoded (unchangeable) script:

https://<instance>.service-now.com/ProblemModalUIHelpers.jsdbx

 

Opening a hidden UI Page : mark_duplicate_dialog_form_view

 

If you need more fields, you need to rebuild the complete logic, because adding a field here is not possible.

 

Regards,

Hayo

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