Unable to login to PDI

[prastuti]

Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.

https://dev208013.service-now.com/

[prastuti]

Hi 

I have tried both the options suggested but nothing is working.

[Shashank_Jain]

@prastuti ,
Can you please elaborate the issue?
Why you changing the password?

Did you changed the password which is created while getting the new instance?

[prastuti]

I was working on ACL and then was trying to impersonate as different user. Mainly my admin page i am not able to login even with the mention password on the instance starting page next to maintain instance

[GlideFather]

Hi @prastuti,

navigate to https://developer.servicenow.com/dev.do#! and click the "Start building" button:

What happens then?

ALso, you replied that you created a case, but for PDIs there's no support, so nobody will be able to help you. 

Do you have there any configurations and/or data that you don't want to lose?

• If yes, then continue trying,
• If no, release this instance and request a new one right after that.. 
  • to release: https://developer.servicenow.com/dev.do#!/manage-instance 
  • click Actions > Release instance