User unsubscribe email from servicenow

AkshataP30
Tera Contributor

‎12-24-2023 09:24 PM

Hi,

 

User is not able to receive email from servicenow when the incident is created. I could see the logs that the email is received. CAn you confirm what could be the reason. If the user unsubscribe email then how to redo it?

 

Regards,

AKshata Patil 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2023 05:55 AM

Hi @AkshataP30 

 

1. Please check the emails, is the user has been configured or not?

2. Ask user to go to profile -- Preferences -- Notifications

LearnNGrowAtul_0-1703598851534.png

 

https://www.servicenow.com/community/itsm-forum/unsubscribe-email-notifications/m-p/551947

 

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/concept...

 

 

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Dr. Atul G. - Learn N Grow Together
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