User unsubscribe email from servicenow

[AkshataP30]

Hi,

User is not able to receive email from servicenow when the incident is created. I could see the logs that the email is received. CAn you confirm what could be the reason. If the user unsubscribe email then how to redo it?

Regards,

AKshata Patil 

[Dr Atul G- LNG]

Hi @AkshataP30 

1. Please check the emails, is the user has been configured or not?

2. Ask user to go to profile -- Preferences -- Notifications

https://www.servicenow.com/community/itsm-forum/unsubscribe-email-notifications/m-p/551947

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/concept...