Unsubscribe email notifications

[Geeky]

You might have seen an email footer which contains something like ''Unsubscribe". When a user clicks on it, it generates an email from outlook with some message content. Same as it described in the below link; 

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/email-unsubscribe.html 

I want to understand what does that email do in the system for turning off that particular email notifications? Can an admin also unsubscribe user from the particular notification if user requests for it?

[rammohanraomadd · Accepted solution]

Hi smerugu28,

Onclick of unsubscribe and replying to the mail, there is an inbound action "Unsubscribe from Notification" which will check for the user notification preference and then deactivate the preference which will automatically stops sending notification to the user for that particular notification.

For ex: if user A wants to stop the notification "Incident Created" and if user clicks on unsubscribe then from next time user will not receive the notification "Incident Created".

Regards,

Ram M

[Chuck Tomasi]

Based on what I have been told, the table that contains the notifications is cmn_notif_message. If an admin wanted to turn these on and off, I would go there. I don't see a way in the UI to manage notification subscriptions for another user.

[Geeky]

Thanks Ram n Chuck

[Paul Porter]

What about the user just logging into the instance, and editing their notification preferences in their profile?  Are you not providing that capability to your users?