What is .Dot Walking and how to configure it for incident table

[Srinivas snow28]

What is .Dot Walking and how to configure it for incident table.

Scenario : Based on caller selection auto populate email Address

[Community Alums]

Hi @Srinivas snow28 ,

Dot-walking allows direct scripting access to fields and field values on related records. For example, the NeedIt table has a reference field called Requested for. The Requested for field references records from the User [sys_user] table. Reference fields contain the sys_id of the record from the related table.

Now for your requirement, refer to this sample code using Onchange Client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading) {
   g_form.setValue('requested_for',g_user.userID);//add this
return;
    }
    if (newValue == '') { // if user empty then make dependent fields empty as well
        g_form.setValue('phone_no', '');
        g_form.setValue('email', '');
    }
   var user= g_form.getReference('requested_for', populateOtherFields); // provide user field name correctly

    function populateOtherFields(user) {
        g_form.setValue('phone_no', user.phone);
        g_form.setValue('email', user.email);
    }


}

[Sandeep Rajput]

@Srinivas snow28 If you are referring to adding dot walked fields on the incident form then using following steps you can do it.

1. Configure the form layout

2. Scroll to the caller field and click on reference icon to expand the reference field

Choose Email field from the caller fields

Add it to the form layout

Hope this helps.

[Dr Atul G- LNG]

Hi @Srinivas snow28 

Dot walk means, when you called the field of another table in required table. Like you said, caller is Reference field on Incident table, which come from sys_user table. 

To configure it

in form Layout

Select Caller 

then expand that

and select email which will show like caller.emailid

[AndersBGS]

Hi @Srinivas snow28 ,

 DOT walking is when you walk by reference fields between tables. E.g. from incident to use table. To get email auto populated you can utilize a client script based on the caller.

If my answer has helped with your question,  please mark my answer as accepted solution and give a thumb up.

 Best regards

 Anders