What is this field "Comments and work notes"?

[Suggy]

On TASK/Incident table, I see this field "Comments and work notes <comments_and_work_notes>.

What is that field, what is the use of that field?

[Mike_R]

It’s just a field that consolidates comments and work notes. Mostly just used for notifications 

[Musab Rasheed]

Hello,

It basically displays all 'Comments' and 'Work notes' under one field 'Comments and work notes' and this is useful in List view when you want to see updates.

[Mohith Devatte]

Hello @Suggy ,

Its a combined entry of additional comments and work notes .It is actually useful in list view  but i think most of the people are not using it as we have activity stream now 

I found a related question you can refer this link 

https://www.servicenow.com/community/it-service-management-forum/quot-comments-and-work-notes-quot-f...

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[RaghavSh]

Comments and worknotes contain all comments and worknotes.

1. Helps in list view UI.

2. Helps in outbound integration, where you need to send both worknotes and comments from servicenow to third-party application. you can directly use this field and send all worknotes and comments in one go.