When incident state get changes to on Hold and on Hold reason is awaiting change

fewffdsf
Kilo Contributor

‎02-14-2024 07:23 PM

When incident state get changes to on Hold and on Hold reason is awaiting change then system should create change ticket automatically

0 Helpfuls
  • 416 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎02-15-2024 08:05 AM

Hi @fewffdsf 

 

You need to write a Business Rule for same. OOTB there is no option.

 

https://www.servicenow.com/community/developer-forum/create-change-from-incident-table-through-busin...

 

Base line is here.

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Dr Atul G- LNG

‎02-15-2024 08:05 AM

or you can use flow designer for same. ( Low code)

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls