When incident state get changes to on Hold and on Hold reason is awaiting change

fewffdsf · ‎02-14-2024

When incident state get changes to on Hold and on Hold reason is awaiting change then system should create change ticket automatically

Dr Atul G- LNG · ‎02-15-2024

Hi @fewffdsf

You need to write a Business Rule for same. OOTB there is no option.

https://www.servicenow.com/community/developer-forum/create-change-from-incident-table-through-busin...

Base line is here.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG · ‎02-15-2024

or you can use flow designer for same. ( Low code)

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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