When reviewing the VIP incident, I noticed that the caller’s name appears in red text on Chrome, but

MohitSaxena
Tera Contributor

‎07-01-2025 04:07 AM

When reviewing the VIP incident, I noticed that the caller’s name appears in red text on Chrome, but not on Edge.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-01-2025 04:09 AM

Hi @MohitSaxena 

 

I tried in my PDI and in edge it fine. Might be issue with the broswer. Try to update 

 

DrAtulGLNG_0-1751368155415.png

 

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MohitSaxena
Tera Contributor
In response to Dr Atul G- LNG

‎07-01-2025 04:16 AM

Yes, For me also it is working fine, But only for few users, Edge is not showing this in red color.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MohitSaxena

‎07-01-2025 04:18 AM

It might be a browser issue. Can you check if they’re using the latest version of Edge?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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MohitSaxena
Tera Contributor
In response to Dr Atul G- LNG

‎07-01-2025 05:35 AM

I dig a bit and found If Incident is closed, Then for ITIL users that caller field is not showing up as Red color. (in both Chrome and Edge)

I enlarged the VIP symbol, Please ignore that.

MohitSaxena_0-1751373176209.png

 

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