Write a script to calculate the time taken from new to in progress state of incident and display

[Sharmila Krishn]

Write a script to calculate the time taken from new to in progress state of incident and display on form field.

[Madhankumar T3]

you try this business rule

(function executeRule(current, previous /*null when async*/ ) {

    // Check if the incident has transitioned from 'New' to 'In Progress'

    var createdTime = current.sys_created_on;

    //gs.log("query:" + createdTime);

    var updatedTime = current.sys_updated_on;

    //gs.log("query:" + updatedTime);

    var timeDifference = gs.dateDiff(createdTime, updatedTime);

    //gs.log("query:"+ timeDifference);

    //var day = timeDifference.getDay();

    //var day =parseInt(timeDifference);

    gs.addInfoMessage("the time taken from 'new' to 'in progress' state of incident and display"+ timeDifference);

})(current, previous);