Agent Assist - Get the Incident that used the agent assist.

[Pablo Sanz]

Is there any way to get the incident from which the agent assist was opened?

When using the agent assist in the Incidents table we have the opportunity to see a complete knowledge article, for this it uses "/sub/kb_view/" my question is if I can get the record from which the knowledge article was opened, I need it because when providing feedback I would like to save from which incident the article has been opened.

I was thinking of getting the URL or something like that, but I haven't found a way. any help is really appreciated.

[Haseeb-Ahmed]

Hi @Pablo Sanz ,

please elaborate more on which interaction(button) you want to write custom code for feedback?

Thanks,

Haseeb Ahmed

[Pablo Sanz]

My intention is to see if there is a way to get the URL on some page,