Attachment preview not available to user and Workspace Attachment Viewer only working for Admins

Shravan Kumar
Tera Contributor

‎02-25-2025 06:22 AM

In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sys_attachment table has roles snc_internal that also user has but still he is not able to preview it can someone please help on this ??

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Shravan Kumar
Tera Contributor
In response to Ankur Bawiskar

‎02-28-2025 02:08 AM

Hi @Ankur Bawiskar ,

I would like to confirm that the document viewer is enabled. However, the issue persists for all records when accessed by non-admin users.

Could you please investigate this further and advise on the next steps? Let me know if you need any additional details from my end.

Thanks in advance for your support!

Regards,
M. Shravan.

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