Bulk Assign To Me not working on Service Opeation Workspace list

saint · 4 weeks ago

When I try to update bulk tickets the Assign to me button does not work, this is OOB on task table and does not pop-up any errors as well.

How should I test this?

I checked, it's not a UI action in the table, seems like something coming from the UI builder, but i'm unable to find the configuration settings of this to test and fix

Sarthak Kashyap · 4 weeks ago

Hi @saint ,

This button is coming from Declarative Action - List Action

Table Name for reference - sys_declarative_action_assignment_list

This is OOTB button from ServiceNow , please check if you have mandatory field so be filled.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

View solution in original post

saint · 3 weeks ago

So far, I've identified that the issue is with the "Assign to Me" action within the Service Operations Workspace (SOW) under the ITSM Common application. The specific action is labeled "Assign to Me - SOW Landing Page".

When this action is active, I believe it overrides the global "Assign to Me" action and performs the same function. However, despite being active, it has recently stopped working as expected.

Both the SOW-specific and global actions contain same code, so the issue doesn't appear to be code-related. I also attempted to change the execution order of the actions to see if that would resolve the conflict, but unfortunately, that didn’t help.

Just an update so if anyone sees the same issue can be helped. I'm investingating this further.

saint · 3 weeks ago

Hey @Sarthak Kashyap,

Since we recently upgraded from Xanadu to Zurich, i had a hunch that it might be an issue due to the upgrade. I requested a new PDI with Xanadu to cross veritfy and that's exactly what happend. This "Assign to Me" action within the Service Operations Workspace (SOW) under the ITSM Common application was not available previously. I'm still unsure of why its not working, I'm thinking of raising it with the servicenow support, do you have any suggestions where i can verify it before going to support??