Can Service Catalog be added to Service Operations Workspace?

[Danny Barker]

Hello, We are moving to SOW and are trying to figure out how to get Service Catalog added to the list view.  Currently we do not see a way to place an order for Hardware /Software except if you are in an existing Incident. 

On the fulfiller side we have the option below.

Can this be added in the list view below for SOW

[Community Alums]

Hi @Danny Barker ,

1 - In the UI Builder, select the page "Record" . In the list of variants, you should see one named "Catalog Item Page SNC"

2 - Duplicate the variant and select it

3 - In the body of the page, you have one widget name "Catalog iFrame". In the "Config" section, you have a field named "Catalog ID".

4 - Edit the scripted property value, add the following code. This is to read the id of the category you want to select.

function evaluateProperty({
    api
}) {
    let extraParams = {};
    
    if (api.context.props.extraParams) {
        let paramObjects = api.context.props.extraParams.split("/");
        
        for (let i = 0; i < paramObjects.length; i = i + 2) {
            extraParams[paramObjects[i]] = paramObjects[i + 1];
        }
    }

    return extraParams.catalogId;
}

Then you need to edit your UI action and add the catalog as a parameter.