Configuring the Inbox in Service Operation Workspace

AysenurU
Tera Contributor

‎04-12-2024 04:06 AM

Hello community

 

I am trying to configure the inbox in SOW, however, I have an issue. I cannot see the status in my PDI. It is empty.

AysenurU_1-1712919905160.png

How can I make the status visible as in the following example? 

 

AysenurU_0-1712919811070.png

 

I appreciate your help.😊

Thanks

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Aniket15
ServiceNow Employee
ServiceNow Employee

‎04-12-2024 05:12 AM

@AysenurU  Above chat works as in example if you have setup Agent chat in your instance appropriately for atleast one service channels. Please refer this documentation to setup agent chat correctly and status records.

Please don't forget to mark the answer helpful and correct if it solves the issue.

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