Data Visualization in Service Operations Workspace

[noamki]

Hi everyone 👋

I’m trying to customize the behavior of Data Visualizations inside a Service Operations Workspace (SOW) dashboard.

Right now, when I click on a chart, it sometimes opens the Classic UI form or list view instead of the Simple List page inside SOW — and the behavior isn’t consistent.

Here’s what I’ve tried so far:

• Created my own custom UI Builder page where I want to display a list based on the table and encodedQuery from the clicked chart.

• Tried both goToData and goToUrl as actions:

  • goToData always redirects to the Classic UI.

  • goToUrl with my custom page path gives a “Page not found”, even though the page is published in SOW.

• Added table and encodedQuery as page parameters and bound them in the Data Table component.

• Verified that the dashboard is opened under the Service Operations Workspace experience.

Still, the navigation behavior is inconsistent — sometimes it opens the Simple List page (as expected), and sometimes it opens the Classic page instead.

Has anyone managed to make this work consistently? 🙏
Is there a reliable way to ensure all Data Visualization clicks always open inside Service Operations Workspace (either the Simple List or a custom page)?

Thanks in advance!
— Noam

[aneta_koleva]

hi I have a few suggestions for you:

1) is this a real dashboard or it is simply a data visualization on a page? cause their behavior could be different.

2) Either way you need to check the event attached to the visualization. Here is how events are handled for a dashboard data visualizations:

Here is a view of a simple data visualization within a standard page:

There could be a condition on this particular visualization that make it open in the CoreUI or the list page. 

If you tell which is the page and the respective visualization, I could help more