Display History (with calendar and list) in the context menu of an incident in SOW

Marie Da Piedad
Tera Contributor

Hello,

 

Do you know if it’s possible to display the history of an incident in Service Operation Workspace? In the back-office, I can see that operators with the ITIL role have this option :

 

MarieDaPiedad_0-1725357078060.png

 

I would like to have the same feature in Service Operation Workspace : 

 

MarieDaPiedad_1-1725357251169.png

 

Thank you in advance for your feedback!

 

5 REPLIES 5

Marie Da Piedad
Tera Contributor

Hello,
Thanks for your help. We had implemented Thomas Bohan's solution. We had not found an other solution.
Best regards