Hello,
I have Create Incident setup in our Instance. We modified it to add new Subcategories which is working fine. The ask was to have an additional field called End User/Persona Type (For IT Use Only) which I setup with a Select box. The field is only to be visible to itil users. The field shows on the Create Incident Request on the Employee Portal. When I go to the incident in either SOW or Platform view the field does not show up. I've done similar things before with Request and never had an issue. I'm not sure what I am missing.
I can use the dropdown and select one of the option and submit the incident without issue.
Any suggestions would be appreciated!
