How can i Modify Compose panel in SOW

[Yd0801]

Hi,

I want to customize compse panel in SOW

I want to add field there but not able to find a way to edit compose section

[Matthew_13]

Hi Buddy,

The Compose panel (Work notes / Comments / Email) is an OOTB workspace component and it’s sealed, so it can’t be edited or extended. That’s why you don’t see any option to add fields or modify it in UI Builder or form configuration.

Basically:

• You can’t add fields inside the existing Compose section

• You can’t change its layout or buttons

The supported way to handle this is to:

• Add a custom section/component on the same SOW record page using UI Builder and place your additional fields there, or

• Capture the extra information in regular record fields outside the Compose panel

If you need full control over the compose experience, the only option is to build a custom workspace page, but that’s a larger change.

So the limitation is by design, not a configuration issue.

@Yd0801  - Please mark Accepted Solution or Thumbs Up if you found helpful 🙂

[Tejas Adhalrao]

Hi @Yd0801  ,

check this for solution :

https://www.servicenow.com/community/csm-forum/email-client-in-quot-compose-quot-section-in-record-v...

snow docs :

https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/administer/workspace/conc...

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

[Tejas Adhalrao]

Hi @Yd0801  ,

1. Open Ui builder
2. Search  your workspace and open
3. Check the variants used for the record page

4) 

4)duplicate your variant

5)  And open the variant by clicking on “editor”

6) Click on the edit  test value enter table name incident  , and select any record sys_id for testing and view

7)Now select the  compose section and right side you will get the option to  edit the compose section 

8)Delete  the existing variant  so your duplicated variant will be visible

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

[Ankur Bawiskar]

@Yd0801 

which field you want to add?

OOTB it's meant to show only Journal fields such as Comments/Work notes

This helps agents to quickly add notes/comments to record.

I don't think it's feasible to add any extra field

You should inform customer about this platform limitation and feature and avoid any such requirement.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏