How can I modify the content of the Impact Summary card in the overview of incident (SOW)?

[Marta G]

Hello All

I have a requirement based on which, in my Service Operation Workspace, the Overview of Incident should have different content. 

I could easily remove the content i do not need, but now I would have to add, to the Impact Summary, the Category field. 

How would I do that? 

Thanks
Marta 

[HrishabhKumar]

Hi @Marta G ,

Check this documentation, might be helpful : https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

Thanks.

Hope it helps.

[Marta G · Accepted solution]

Hi, 

for anyone looking for it, I figured it out. 
You change the view to SoW-Incident-Overview and can modify the form via configure form layout or form design. 

[Alexoi]

Is it working for dot walking fields as well?