How can we add new custom sections under Change Overview tab in Service Operations Workspace
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08-01-2025 06:30 AM
HI there,
Is there any way to add new custom sections under change overview tab of SOW?
I want to add fields which are available under Details tab to Overview tab. Please share any documentation which can be referred to achieve this.
Thanks!
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08-01-2025 06:38 AM
it basically is rendered using this view on CHG table.
this article explains it well
Service Operations Workspace - How to edit "Overview" section on a change record?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-01-2025 08:00 AM
Hi @Ankur Bawiskar ,
Unfortunately as like other SOW views, even after editing Change Overview view am not able to see those fields in Change Overview tab.
When I tried to create new overview card, Change overview becomes blank
Could you please share any small example where you added a new field under Change Overview
Thanks!
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08-01-2025 09:01 AM
Did you get a chance to check the link I shared?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-01-2025 09:13 AM
Yes I tried. There are some default containers which we can activate but how can we create new?