How can we add new custom sections under Change Overview tab in Service Operations Workspace

Narayan K
Tera Expert

HI there,

 

Is there any way to add new custom sections under change overview tab of SOW?

NarayanK_0-1754054798806.png

I want to add fields which are available under Details tab to Overview tab. Please share any documentation which can be referred to achieve this.

 

Thanks!

 

@Ankur Bawiskar @Sujatha V M 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Narayan K 

it basically is rendered using this view on CHG table.

AnkurBawiskar_0-1754055505305.png

 

this article explains it well

Service Operations Workspace - How to edit "Overview" section on a change record? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

Unfortunately  as like other SOW views, even after editing Change Overview view am not able to see those fields in Change Overview tab. 

When I tried to create new overview card, Change overview becomes blank

NarayanK_0-1754060377906.png

 

Could you please share any small example where you added a new field under Change Overview

 

Thanks!

@Narayan K 

Did you get a chance to check the link I shared?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes I tried. There are some default containers which we can activate but how can we create new?