How to hide "Propose Major Incident" button in service operations workspace

[mounika7675]

Hello,

How to hide "Propose Major Incident"  button in Service Operations Workspace for Incident Module

I am new to workspace.Need assistance please 

Also need to understand how to hide "propose Major Incident" button 

[Anurag Tripathi]

Hi,

Navigate to sys_declarative_action_assignment.list

Find the Assign to me for SOW

I think its this one
<instance name>.service-now.com/sys_declarative_action_assignment.do?sys_id=5e6a3dc6772001108d8e78dabd5a99cc&sysparm_record_target=sys_declarative_action_assignment&sysparm_record_row=3&sysparm_record_rows=12&sysparm_record_list=labelSTARTSWITHassign+to+me%5EORDERBYorder

Open the record and it has a related list for table exclusions, make an entry for incident on table exclusions.

[Tanushree Maiti]

Hi @mounika7675 

• Option1 : Go to System Definition -> UI Action -> Search for the UI Action "Assign to Me" under Service Operations Workspace ITSM Common application.
• Update the condition by adding current.sys_class_name!="change_request"

Option 2: In native view, for that UI action "Assign to me" , change the Condition so that it will not be visible as condition is not satisfied.

Refer: How to hide/show "Assign to me" button to "Create New Record" form of Specific Table in SOW 

How to remove ''Assign to M" button from change request table in SOW View in servicenow? 

[mounika7675]

@Tanushree Maiti @Anurag Tripathi 

I also need to hide "Propose Major Incident" button on service operations workspace 

[Tanushree Maiti]

Hi @mounika7675 

Apply same concept. Update the condition in such a way , it will not satisfied and UI Action/Button won't be visible.

But check the business justification behind hiding these button. End user,MIM team they frequently uses these buttons.