How to update "Comments and Worknotes" fields colors on incident for Service Operations Workspace

ashok17
Tera Contributor

Please suggest how to achieve the below requirement on Service Operations Workspace.

How to update "Comments and Worknotes" fields colors on incident for Service Operations Workspace as mentioned attached screenshot. 

8 REPLIES 8

@ashok17 

you want the color to change in compose section or on form in SOW?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

you see the below screenshot in that there was fields 'comments and worknotes ' they should be light orange and light blue colors as per the customer requirment.

 

ashok17_0-1779262540754.png

 

@ashok17 

it should work as per the docs

If not then raise a case with ServiceNow

I tried but it didn't work either

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@ashok17 

this cannot be achieved in Workspace for journal fields

check the response received from ServiceNow on case raised by @jean-pauldehaas  

Work notes field yellow/gold in SOW before saving 

55.png

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader