How to update "Comments and Worknotes" fields colors on incident for Service Operations Workspace
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05-19-2026 11:48 PM
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05-20-2026 12:34 AM
you want the color to change in compose section or on form in SOW?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-20-2026 12:36 AM
Hi @Ankur Bawiskar ,
you see the below screenshot in that there was fields 'comments and worknotes ' they should be light orange and light blue colors as per the customer requirment.
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05-20-2026 12:46 AM
it should work as per the docs
If not then raise a case with ServiceNow
I tried but it didn't work either
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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Thursday
this cannot be achieved in Workspace for journal fields
check the response received from ServiceNow on case raised by @jean-pauldehaas
Work notes field yellow/gold in SOW before saving
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader