Is it possible to auto populate To & CC fields of email in Service Operations workspace

[Narayan K]

Hi there,

I wanted to auto populated "To" field with Requested for user & "CC" - Assigned to user in compose section of Incident in Service Operations workspace? Is it possible to achieve?

Thanks!

[Ankur Bawiskar · Accepted solution]

@Narayan K 

you can use email client template on incident table and add the TO and CC and pick it from any field

Something like this

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dizy M]

Hi @Ankur Bawiskar 

Is there any way to autopopulate the recipients? I tried to follow the steps that you've given but it didn't autopopulate.. It only autopopulate the subject.. 

Thank you in advance!

[Ankur Bawiskar]

@Dizy M 

It should work fine.

Please raise a new question as it will have visibility from other members and share all the details.

If you feel you can tag me there.