Hi ServiceNow Team, I am trying to find a solution to automate Incident creation using the Inbound Email action. Is there an option to update the caller to an alternate Email ID and not the actual sender so this is created as an Internal ticket for t...
Hi Team,I have created new wedget in UI Bulider once the wedget is clicked the list of tickets need to be show in the new tab but now I am getting "Page not Found" .Can any one help me to fix this issue.here I am attaching the screenshots FYR.
Current Behavior:When creating a new incident and saving it, the screen currently navigates to the Overview tab. However, our team would prefer to stay on the Incident Details tab to continue working on the incident without interruption. Desired Beh...
Hi Does anyone know the best way of alerting agents and or assignment groups when a ticket hasn't been worked on or updated in more than 30 days I've tried the inactivity monitors with an email notification but its not quite working for me. I then tr...
I got a request to have the Assigned To field either auto populate or become required when resolving an incident. I tried just using a UI policy to make it required when status is resolved but it seems to auto delete when I save the Policy using for...
\Past due changes for closure,Pending approvals for CMTs,Catching missing approval emails and UTRs in the CMTs,Pending approvals for OSS requests,Reminding of potential SLA failures,Missing SNOW updates for incidents (P3/P4 daily basis, P2s every 2 h...
1. SLA failed incidents for the associate.2. Top 10 tickets that are reassigned most number of times for the associate.#SLAReporting #AssociateDashboard How can the above shown in ASSOCIATE SLA dashboard.
Hi, I want the Resolve button is SOW to be configured like this. The Resolve button is visible only when the incident record is in InProgress state. For all the other states(New, OnHold, Resolved, Closed, Cancelled) it has to be hidden. I configured ...
Hi, How to approach the requirement of allowing users to choose their own dashboards as landing pages in SOW. For ex:I select Asset overview, Since Donut configuration has overview as the default dashboards. I would like the users to be able to set ...
We have a requirement to add option on to create new catalog request on Service operations workspace. We have added it in sys_ux_page_property "chrome_tab". But non-admin users with role 'itil' are not able to see that option to create "New request"....
Hello Community, I would like to make all alert records show one by one by default.However if I have several alerts, I need to click "Show alerts" and then I can see all of alert records.We would like to hide Dismiss All option because users are dism...
Dear community, as shown in the uploaded image the SOW provides the ability to see the related records section. Why is there the relationship shown like "parent = [incident.number]" ? I currently can't imagine a use case, cause incident and change a...
I have few doubts about security patch update:1.when update security batch is MID server going to down in servicenow?2. I have upgrade MID server button when I click that button what happend in background ?3. Instead click upgrade MID server button, ...
I have a functional client script that shows the field message in the classic UI for the SOW view. However, it does not show in the workspace. What am I missing here? function onLoad() { //Don't waste an ajax call if the caller is empty if (g_form....
Bonjour, Lorsqu'on cherche par «Mots clés» dans la table «Incident», dans quels champs le plateforme va-t-elle chercher l'information? Dans tous les champs de l'incident? Ou seulement certains champs en particulier?Et quelle est la limite de résultat...
