We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Service Operations Workspace - Agents 'Offline' feature

sondhal
Giga Contributor

4 hours ago

After how much time by default are agents marked as 'offline' in Workspace, even if they are still active elsewhere in the ServiceNow instance?

0 Helpfuls
  • 53 Views
1 REPLY 1

yashkamde
Kilo Sage

3 hours ago

Hello @sondhal ,

when the AWA - Set Inactive Agents Offline scheduled job runs (default every 1 minute) and detects that an agent has exceeded the inactivity threshold, usually set to 5 minutes (300 seconds).

 

Refer this,
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823131 

If my response helped mark as helpful and  accept the solution.

0 Helpfuls