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Service Operations Workspace – Inbox collapses when accepting an MSI (Walk-up/Chat) after Zurich upg

deetchigas
Tera Contributor

3 weeks ago

After upgrading to Zurich, the Inbox in Service Operations Workspace collapses automatically whenever an agent accepts a Walk-up/Chat (MSI). It used to stay pinned. Is there a way to stop the Inbox from collapsing? Please let me know

Thanks and Regards,
Deetchiga Soundherraj

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2 REPLIES 2

Michele
Tera Contributor

2 weeks ago

Did you find a solution for this?

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deetchigas
Tera Contributor
In response to Michele

2 weeks ago

Hi Michele, 

Yes, https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2540070. Please refer this KB article. 

Thanks and Regards,
Deetchiga Soundherraj

0 Helpfuls