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Service Operations Workspace – Inbox collapses when accepting an MSI (Walk-up/Chat) after Zurich upg

deetchigas
Tera Contributor

5 hours ago

After upgrading to Zurich, the Inbox in Service Operations Workspace collapses automatically whenever an agent accepts a Walk-up/Chat (MSI). It used to stay pinned. Is there a way to stop the Inbox from collapsing? Please let me know

Thanks and Regards,
Deetchiga Soundherraj

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