Update contact card information of a user for interaction, incident,pbm,change in sow

[learn nv]

Hi Team,

I want to update the contact information of user in sow record information. I want to display extra details to the existing values. Could you please suggest how to do it.

PFA screenshot highlighted in yellow, where I want to display some more information along with the existing information.

Below are the steps I tried to achieve this.

1. Took a copy of the SRP Record page and updated the order to low value compared to OOB page.

2. Took a copy of Record Information page and updated the order to low value compared to OOB page.

3. Tried updating 'callercontactfield' client script as shown below

Please suggest where i need to do the modifications

[Ankur Bawiskar]

@learn nv 

please check this

Configuring the caller card in service operational workspace 

also check this

Modifying the Record Information tab in the contextual sidebar in Service Operations Workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@learn nv 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.

[pattonjd5]

The video takes you to the old UI Builder it looks like...