SOW List restriction

[MahajanM]

Suppose I have two groups A and B, I want when 1 resolver from group A logins, it should see incidents only that belongs to his assignment group and same for group B resolvers in SOW 

As of Now, it displays all incidents to resolver regardless of their groups 

[Pradeep Thipani]

Hi @MahajanM 

If you want control lists based on roles, modify M2M Applicability in UI Builder. (Table:sys_ux_applicability_m2m_list.LIST)

1) https://<<YOUR_INSTANCE>>.service-now.com/now/builder/ui/edit/experience/aa881cad73c4301045216238...

2) Click on new for applicability table:  Create a new applicability and select the list.

Note: This is the only option we have control on lists in SOW. Hope this helps you!

Thanks,

Pradeep

[Pradeep Thipani]

@MahajanM - FYI 

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-how-t...

[Ankur Bawiskar]

@MahajanM 

you can use different lists for each group and create Audience for those list.

In each of the respective audience create user criteria inclusion and give the correct group

OR

you can use table level READ ACL or Query BR to restrict the records

If my response helped please mark it correct and close the thread so that it benefits future readers.