Unable to save variant condition - Incident Overview SNC record

[josh_oman]

Hello all,

I am looking to remove an item from the Overview tab that populates when viewing an existing incident record in the Service Operations Workspace and running into some issues along the way. Per recommendation of a ServiceNow member we've been working with, our team has duplicated the "Incident Overview SNC" page variant and set the order to a number lower than the original. This appears to work but we are running into an error message when trying to copy the condition (parent.table=incident^parent.sysId!=-1) from the original. Please see attachment for error message.

I'm hoping someone with more experience might be able to shed some light on why this error message is being displayed, how to go about fixing it, and maybe help me understand potential consequences of not using the same condition from the original.

Thank you in advance!

[josh_oman]

Interestingly enough, if I go into the settings for the OOTB page and highlight the variant condition, it then populates the same error as well. 

It seems that this variant condition might not be doing anything, if that's the case.

[James Chun]

Hi @josh_oman,

Yea, that does look odd. If those parameters are mandatory, they should be included in the ULR path as well.

e.g. /incident-overview/{{param1}}/{{parm2}}

What version of the SOW are you using? If it's not the most recent version, upgrading may resolve the issue. Interestingly, I don't see that variant (Incident Overview SNC) nor the 'Overview' page in my fresh PDI.

[josh_oman]

Good Morning James,

We are currently on Utah with plans to upgrade to Washington D.C. in the next month or so. I think we will open a support case with SN to inquire about this error as it seems something isn't quite right with its configuration.

Thank you very much for your time and assistance!