Instance Showing null when user login page.

Community Alums
Not applicable

‎04-28-2022 04:27 PM

find_real_file.png

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Tony Chatfield1
Kilo Patron

‎04-28-2022 05:15 PM

Hi, unfortunately a partial screenshot doesn't provide any clear details of your issue.
What URL is the browser taking you to?
How exactly did you get to this page\url, what are the steps\actions you took to get here?
What changes have you made in your instance prior to this occurring?

I am not sure if it will help but I would try clearing the instance cache, and also your browser cache.

If you require support from SNC PDI support team you should use the 'Send feedback' button at the bottom of the developer portal as the team no longer actively monitor this forum.

https://developer.servicenow.com/dev.do#!/guides/sandiego/developer-program/pdi-guide/getting-instance-assistance

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Community Alums
Not applicable
In response to Tony Chatfield1

‎04-29-2022 01:13 AM

What URL is the browser taking you to?

URL was my test instance..

after clone from prod to test instance it happened.

I think this not a browser cache and stance cache. Every user facing the same issue in test instance.. 

 

find_real_file.png

if i use https://testdemo.service-now.com/ 

page coming like this  

find_real_file.png

if use this url https://testdemo.service-now.com//sp/?id=landing

page showing empty like white page...

 

 

 

 

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Tony Chatfield1
Kilo Patron
In response to Community Alums

‎04-29-2022 03:23 AM

Hi, if you have a commercial arrangement with ServiceNow and they have provided you with an instance with name of 'https://testdemo.service-now.com' that I would recommend that you log a case with ServiceNow support for assistance in resolving your issue or engage your SNC account manager if you do not have a Support portal login.

Otherwise,
I am a little surprised to hear that you have been able to clone a Production ServiceNow instance to a PDI as I didn't not believe that this was possible.
Regarding 'https://testdemo.service-now.com' as the instance URL, this is not a valid PDI URL.
If you are unsure of your PDI URL you can find it via the 'Start building' link in your developer portal profile.

 

 

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Community Alums
Not applicable
In response to Tony Chatfield1

‎05-01-2022 09:32 PM

this not a current url -'https://testdemo.service-now.com'------

this not a pdi ('https://XXXXdemo.service-now.com') 

 

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