AI Search | Default to "All" Navigation Tab

Bradley Marin
Giga Guru

Is there a way to configure the default navigation tab on the AI search results page?

In testing AI search, we've noticed that secondary searches performed while viewing an item (catalog item, knowledge article, etc.) cause the search results to default to the navigation tab of the same type that is currently being viewed. 

For example: User searches for a knowledge article and clicks on the result to view it. They then use the search bar in the top right to perform another search (while still viewing the knowledge article they originally searched for). After clicking search, the results page defaults to the knowledge tab, instead of the "all" navigation tab. 

Does anyone know of a way to control this behavior?

4 REPLIES 4

Preethi Malligo
Giga Expert

I'm looking for similar kind of configuration. If you managed to find out solution, please share it

I have not found a solution to this yet, but am still on the look out for one.

Shamus Mulhall
ServiceNow Employee
ServiceNow Employee

Hi @Preethi Malligo @Bradley Marin , as of Vancouver the default behavior for the OOTB SP and ESC portals on subsequent search requests, the view will default back to the All tab.

 

Preethi Malligo
Giga Expert

In my case, all the results were getting displayed in "Catalog items" tab. I wanted to make "All" tab as default.

I've cleared the "AI Search Source Filter" field present on the search widget (View: SP Instance Config, under AI Search section) which resolved the issue.