AI search result show only ticket number

[Kohei Tominaga1]

Hello

I have configured AI search setting to search ticket on my custom table.

When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.

How can I change this behavior to show some field such as title, description like catalog items and knowledge articles?

[Kavita Bhojane2]

Hi @Kohei Tominaga1 ,

This might help you https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/conce...

Please mark my answer correct and helpful, if you find it useful.

Thanks,

Kavita Bhojane

[Kohei Tominaga1]

Hi, 

Thank you but the configuration of search sources are already done and it is working to show relevant records as the search result.

The problem is that I cannot see any information other than the number field for each result.

[Shamus Mulhall]

Hi @Kohei Tominaga1 

It is recommended to include a text and title mapping for every indexed source.  The OOTB Knowledge Table indexed source configuration can be used as a guide.

It helps with two things: 
1) Dynamic hit-highlighting and teaser text for display purposes 

2) Better relevancy behavior. The OOB relevancy model heavily weights title + text fields.