AI search result show only ticket number
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11-16-2023 01:50 AM
Hello
I have configured AI search setting to search ticket on my custom table.
When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.
How can I change this behavior to show some field such as title, description like catalog items and knowledge articles?
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11-16-2023 02:52 AM
Hi @Kohei Tominaga1 ,
This might help you https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/conce...
Please mark my answer correct and helpful, if you find it useful.
Thanks,
Kavita Bhojane
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11-16-2023 03:23 AM
Hi,
Thank you but the configuration of search sources are already done and it is working to show relevant records as the search result.
The problem is that I cannot see any information other than the number field for each result.
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11-16-2023 08:50 AM
It is recommended to include a text and title mapping for every indexed source. The OOTB Knowledge Table indexed source configuration can be used as a guide.
It helps with two things:
1) Dynamic hit-highlighting and teaser text for display purposes
2) Better relevancy behavior. The OOB relevancy model heavily weights title + text fields.