AI Search SharePoint Integration Issues - Indexed content won't show up

[davitvoski]

Hey team,

I am having troubles integrating AI Search with SharePoint. I have successfully created all configuration by following the documentation for azure and servicenow:
1. https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-s...
2. https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/sharepoint-onl...

On my first attempt to launching the SharePoint Connector, it was successful however no sites/sub sites where showing as being indexed.

So I deleted it and retried and This got me to the point where I launched the SharePoint Connector again and got it to the complete state with some sites being indexed and some not indexed.

I have than configured the EVAMs for us to be able to view the share point searches and have configured the Search Profile and Search Application appropriately to include SharePoint as one of its indexed sources. We are using the default CSP Search Application and Search Profile for our portal.

However, after doing all the configuration mentioned in the docs with successfully having launched and completed the SharePoint Connector, we are still not able to see any articles on the share point tab on the portal.

Thank you for any help you can provide,

[davitvoski]

@Brian BakkerAs advised, created a new topic. Thank you in advance for any help and knowledge you can give and share

[Brian Bakker]

@davitvoski 

Did you Set up the AI Search spoke? Please also check Indexing and searching external content in AI Search. The Integration Hub AI Search spoke provides Flow Designer actions that you can use to ingest external documents for indexing.

[davitvoski]

Yes Brian,
we have configured all of that. We have configured the AI Search Spoke with using the OOTB external schema of SharePoint that is provided. We are using the SharePoint AI Search Connector plugin provided by ServiceNow. Do we need a flow to ingest the SharePoint content even if we are using said plugin:  "SharePoint Online Search Connector", "sn_sp_con"?
There is nowhere that is mentioned that a ingesting flow is needed when using the "SharePoint Online Search Connector"

[davitvoski]

@Brian Bakker