AI Search SharePoint Integration Issues - Indexed content won't show up

davitvoski
Tera Expert

Hey team,

 

I am having troubles integrating AI Search with SharePoint. I have successfully created all configuration by following the documentation for azure and servicenow:
1. https://docs.servicenow.com/bundle/vancouver-integrate-applications/page/administer/integrationhub-s...
2. https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/sharepoint-onl...

 

On my first attempt to launching the SharePoint Connector, it was successful however no sites/sub sites where showing as being indexed.

So I deleted it and retried and This got me to the point where I launched the SharePoint Connector again and got it to the complete state with some sites being indexed and some not indexed.

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I have than configured the EVAMs for us to be able to view the share point searches and have configured the Search Profile and Search Application appropriately to include SharePoint as one of its indexed sources. We are using the default CSP Search Application and Search Profile for our portal.

 

 

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However, after doing all the configuration mentioned in the docs with successfully having launched and completed the SharePoint Connector, we are still not able to see any articles on the share point tab on the portal.

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Thank you for any help you can provide,


15 REPLIES 15

Hi Davitovski,

 

Could you please update this article how was it resolved, we are kind of stuck on the same point now and have opened a Hi Case.

 

Thanks,

Sajilal