AI Search

[b__HanumeshM]

How to enable AI Search in Workspace?

[Shaqeel · Accepted solution]

Hi @b__HanumeshM 

You need to install it first.

Follow the below for installation instructions.

Install AI Search for Next Experience (servicenow.com)

After that:

1. Navigate to All > AI Search > AI Search for Next Experience > Guided Setup for Zing to AI Search Migration.
2. In the Complete migration to AI Search category, select Get Started.
3. In the Activate AI Search for all Next Experience search applications task, select Configure.
   A modal window reports whether AI Search for Next Experience is enabled on your instance.
4. If the system reports AI Search for Next Experience is disabled, select Enable AI Search for Next Experience.
   Note: If AI Search for Next Experience is already enabled, ensure that all migrated search application configurations are activated by disabling the application and then re-enabling it.
5. When the system reports AI Search for Next Experience is enabled, select Close, then select Mark as Complete for the Activate AI Search for all Next Experience search applications task.

Enable AI Search for Next Experience (servicenow.com)

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

*************************************************************************************************************

Regards

Shaqeel

[Sid_Takali · Accepted solution]

Hi @b__HanumeshM Refer below docs

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi... 

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-operations-work... 

[Shaqeel · Accepted solution]

Hi @b__HanumeshM 

You need to install it first.

Follow the below for installation instructions.

Install AI Search for Next Experience (servicenow.com)

After that:

1. Navigate to All > AI Search > AI Search for Next Experience > Guided Setup for Zing to AI Search Migration.
2. In the Complete migration to AI Search category, select Get Started.
3. In the Activate AI Search for all Next Experience search applications task, select Configure.
   A modal window reports whether AI Search for Next Experience is enabled on your instance.
4. If the system reports AI Search for Next Experience is disabled, select Enable AI Search for Next Experience.
   Note: If AI Search for Next Experience is already enabled, ensure that all migrated search application configurations are activated by disabling the application and then re-enabling it.
5. When the system reports AI Search for Next Experience is enabled, select Close, then select Mark as Complete for the Activate AI Search for all Next Experience search applications task.

Enable AI Search for Next Experience (servicenow.com)

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

*************************************************************************************************************

Regards

Shaqeel

[b__HanumeshM]

Thank you @Sid_Takali 😊

[b__HanumeshM]

Thank you @Shaqeel 

[Sid_Takali · Accepted solution]

Hi @b__HanumeshM Refer below docs

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi... 

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-operations-work...