Auto Assign the Assignment group using Short description in predictive intelligence

[Pavan_Snow_1]

Hello everyone,

I have a requirement to auto assign the assignment group of incident table, using short description in predictive intelligence.

Help me with the steps or business rule / client script script that will trigger.

   Thanks in Advance!

[Loic1]

Hi @Pavan_Snow_1 ,

I'd recommend starting with the docs: https://docs.servicenow.com/csh?topicname=predictive-intelligence-spoke.html&version=latest

Essentially, you need to create a Predictive Intelligence model for Classification and then you can use the Flow action "Classification Prediction" to trigger the prediction.

[Saurabh Gupta]

Hi,
Have you already build a model using servicenow PI solution?

[Lener Pacania1]

Hi Pavankumar,

If you go into filter > system definition > business rule and filter on "predict" you should see an OOTB business rule  (see below) that you can activate and use to call your trained PI models.  If you don't see that you can make your own using the example business rule at the bottom of this article.   HTH - Lener

[Pavan_Snow_1]

Hi ,

I am trying on PDI and it is not working. 

https://www.servicenow.com/community/now-platform-forum/cant-we-use-predictive-intelligence-in-pdi/m...