can i use NLU model in Portal AI search

Priyansh_98
Tera Guru

‎11-30-2023 04:59 AM

Hi team,

 

i am exploring AI search, there i found one option while checking the Genius result module there i have seen one option in dropdown called NLU.

 

i am curious how i can use this NLU in AI search, i am not using virtual agent right now, but i wanna know can we still use the NLU functionalities in ESC portal there i have activated AI search.

 

or this NLU can be used only with Virtual agent.

 

thanks in advance..

Regards,

Priyansh

 

 

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Lynda1
Kilo Sage

‎11-30-2023 01:00 PM

AI Search is much more powerful.  We do use the Virtual Agent and depends on the NLU,  if I do not have the information in the NLU, AI Search is ran and it finds things that the NLU does not find.

NLU is restricted to what a person has built, AI is able to search everything it has access to, it is less restricted.