Can someone explain this in "bite-size" language???

[k_lutz]

Hello,

Trying to work with Predictive Intelligence. Support was able to steer me to an article where the INC business rule needs to be created to apply the classification model properly.

They then mentioned that the BR way to do it is being deprecated and I should look at using:

https://docs.servicenow.com/bundle/xanadu-api-reference/page/app-store/dev_portal/API_reference/Clas...

I am not sure where / how I would use that to apply to an incident record. Maybe I am missing something in the ever confusing DOC site but not sure how I would use this to replace an easy to use BR.

Any simple explanation would be appreciated.

[Lener Pacania1]

What version are you on?  If you are on Washington or higher you may want to look at Task Intelligence(TI) for ITSM (you own TI with the PRO SKU just install the plugins).  You don't have to mess with Business Rules/UI Actions, with Task Intelligence you can just deploy the model and use the recommendation framework to either auto populate the predicted fields or show a recommendation message.

Here is a recording of Task Intelligence on the AI Academy.  There are also Task Intelligence quick start guides.

[k_lutz]

Hello Lener,

Thanks for responding. We are on Vancouver. The link I shared is the one that I was provided on my case. The DOCs I have looked at or the videos I watched all related to PI related to our version or back to Rome.

I can take a look at the Task Intelligence but we are not looking to upgrade until November-ish...and was trying to get this model working before that time.

Thanks again.

[Lener Pacania1 · Accepted solution]

Hi k_lutz,  I double checked the docs you can use Task Intelligence with Vancouver.  I would recommend giving it a try.  We built task intelligence to make classification easier.  -lener

[k_lutz]

Thank Lener. We are thinking of jumping to Xanadu at end of Oct or Nov...so will review this as I go through the release notes. Thanks again for helping out!