Issue Auto Resolution for HR - How "Resolution requires" field works?

[Kohei Tominaga1]

Hi,

Do you know Resolution requires field on HR case Table works?

I could not have found any information in Docs.

I have to explain what field this is and How it works to Process Owners to convince the process change.

[Ankur Bawiskar]

@Kohei Tominaga1 

did you check in docs if you found anything?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Kohei Tominaga1]

Hi, @Ankur Bawiskar 
No, I couldn't find anything yet.

[Kenji2710]

Hi all, here is the documentation that includes the explanation for Resolution Requires field

Using agent feedback to improve your case criticality predictions:

https://www.servicenow.com/docs/csh?topicname=iar-agent-feedback.html&version=latest