Can the ai decide on whether a reported issue is an inc or req??

[chercm]

At the user check in or at the interaction level to decide or via web check in to decide on whether is this a inc or req ???

I searched and nothing of this sort 

[chercm]

@Maik Skoddow 

 i found this on chatgpt 

You can use Language Understanding (LU) in ServiceNow to distinguish between an issue and a request. Language Understanding Model (LLM) uses Natural Language Understanding (NLU) to interpret and classify the user's input.

Here's a simple example of how you might use LU in a script to determine if a user's input is an issue or a request.

// START GENAI@CHATGPT4 var lu = new GlideLUModel('your_model_id'); // replace 'your_model_id' with the id of your LU model var text = current.comments; // assuming 'current' is the record where the user entered their comments var prediction = lu.predict(text); if (prediction.intent == 'issue') { // handle issue } else if (prediction.intent == 'request') { // handle request } // END GENAI@CHATGPT4

In this example, 'your_model_id' should be replaced with the Sys ID of the LU model you've trained to distinguish between issues and requests. The model should be trained with examples of both issues and requests so it can accurately classify the user's input.

Remember, you need to train your LU model with enough data (both issues and requests) to get accurate results. The model uses machine learning algorithms to understand the text and classify it into categories (in this case, 'issue' or 'request'). The more data you provide for training, the more accurate the model will be.

To get the model ID in ServiceNow, follow these steps:

1. Navigate to Collaboration > Language Understanding > Models.
2. Here you will see a list of all your models.
3. Click on the model for which you want to get the ID.
4. In the model's record, the sys_id field contains the model ID. You can find this in the URL of the page. The URL will look something like this: https://<your_instance>.service-now.com/nav_to.do?uri=language_understanding_model.do?sys_id=<model_id>. The <model_id> part in the URL is your model ID.

Please replace <your_instance> with your actual service-now instance name and <model_id> with the actual model id.

[chercm]

@Maik Skoddow  i even tried to create the intent and it is not taking on the PID . is this available function on the pid ?