Change AI Search Genius Result Icon

[Neil Taylor1]

Hi, we have a business requirement to change the icon that displays in the genius result box in AI Search. We successfully changed the icon to differentiate between indexed sources but cannot see how to do it specifically for genius results. I've attached files showing the current icon and what we're trying to change it to. Does anyone have advice or instructions on how to accomplish this?

Thanks  

[Rishabh Jain6]

Hi Niel,

Hope you are doing well.

Do you get the solution of above requirement, I am also checking on the same but no luck.

Thanks & Regards

[Neil Taylor1]

Hi Rishabh

Unfortunately we do not have a solution yet. We've opened a case with SN and are awaiting a definitive answer. 

I'll aim to update this post once it is resolved. 

Thanks

[Shamus Mulhall]

Hi Neil,

I would first ask if you have a custom Genius Result configuration with a custom EVAM template. If so the suggestion could differ, but in general you can add your new "think.png" image to the db_image (db_image_list.do) table in order to make it available for use in your template. Then from you Genius Result EVAM template configuration you can add the static value configuration similar to that below.

    "staticValues": {
        "imageType": {
            "translatable": false,
            "key": "image"
        },
        "imageURL": {
            "translatable": false,
            "key": "think.jpg"
        }
    }

[Neil Taylor1 · Accepted solution]

UPDATE: ServiceNow has now confirmed that the Genius Results icon is not customizable. See KB1212192.