Change AI Search Genius Result Icon

[Neil Taylor1]

Hi, we have a business requirement to change the icon that displays in the genius result box in AI Search. We successfully changed the icon to differentiate between indexed sources but cannot see how to do it specifically for genius results. I've attached files showing the current icon and what we're trying to change it to. Does anyone have advice or instructions on how to accomplish this?

Thanks  

[Paul Curwen]

According to this it can be customized now: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1198812

[Julia6]

I was able to configure it by duplicating the template and making it the following in red (can replace key with other ServiceNow icon:

{
"component": "sn-search-genius-catalog-card",
"mappings": {
"identifier": "columns.taxonomy_topic",
"marker": "columns.picture",
"heading": "columns.name",
"primaryDescription": "columns.short_description",
"secondaryDescription": "columns.url"
},
"staticValues": {
"markerType": {
"translatable": false,
"key": "icon"
},
"marker": {
"translatable": false,
"key": "open-link-right-fill"
}
},
"actionMappings": {
"actions": ["genius_navigation_catalog_external"]
}
}

I found the following options defined as part of the template, but I didn't look into the others farther:

marker:{default:"",schema:{type:"string"}},
markerType:{default:"image",schema:{type:"string",enum:["image","icon"]}},
imageAlt:{default:"",schema:{type:"string"}},
heading:{default:"",schema:{type:"string"}},
primaryDescription:{default:"",schema:{type:"string"}},
secondaryDescription:{default:"",schema:{type:"string"}},
actions:{default:[],schema:{type:"array"}},
model:{default:[],schema:{type:"object"}},allowFeedback:{default:!0,
schema:{type:"boolean"}},
feedbackOptions:{default:f,schema:{type:"array",items:{id:"string",label:"string"}}},
identifierFontSize:{default:"sm",
schema:{type:"string",enum:["sm","md","lg","xl"]}},
headingFontSize:{default:"xl",
schema:{type:"string",enum:["sm","md","lg","xl"]}},
descriptionFontSize:{default:"md",schema:{type:"string",enum:["sm","md","lg","xl"]}},
enableDataLabelingFeedback:{default:!1,schema:{type:"boolean"}},

isGlobal:{default:!1,schema:{type:"boolean"}