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Configuration OR Network Error when Submitting Preprocessing Workflow solution training job

MA16
Tera Expert

Configuration OR Network Error when Submitting Preprocessing Workflow solution training job

 

I am trying to run the below in the background script:

new sn_iar_hr.IARHRTrainer().trainPreprocessingWorkflowSolution();

 

I get the below error:

sn_iar_hr (IARHRTrainer): IARHR:: Submitting Preprocessing Workflow solution training job
Couldn't decipher the stack trace resulting from the following JavaScriptException:
java.lang.Exception: ERR058: Failed to submit training job - reason: There is a configuration or network error. Please contact your system administrator for help or try again.: org.mozilla.javascript.JavaScriptException: java.lang.Exception: ERR058: Failed to submit training job - reason: There is a configuration or network error. Please contact your system administrator for help or try again.: org.mozilla.javascript.Context.makeJavaScriptException(Context.java:2080)

The property glide.shared_service_scheduler.url has the value https://sncmlscheduler.service-now.com/

 How can I run this training job. Any help would be appreciated. Thanks

3 REPLIES 3

Brian Bakker
ServiceNow Employee
ServiceNow Employee

@MA16 

Is the sharedservice.worker user "active" and does it have the 3 different platform_ml_ roles?

@Brian Bakker the user is active and the roles are also present. 

MA16_0-1701845508228.png

 

 

Brian Bakker
ServiceNow Employee
ServiceNow Employee

@MA16 

Please raise a case with ServiceNow Support to investigate this issue.