Configuration OR Network Error when Submitting Preprocessing Workflow solution training job
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12-05-2023 08:27 AM
Configuration OR Network Error when Submitting Preprocessing Workflow solution training job
I am trying to run the below in the background script:
new sn_iar_hr.IARHRTrainer().trainPreprocessingWorkflowSolution();
I get the below error:
sn_iar_hr (IARHRTrainer): IARHR:: Submitting Preprocessing Workflow solution training job
Couldn't decipher the stack trace resulting from the following JavaScriptException:
java.lang.Exception: ERR058: Failed to submit training job - reason: There is a configuration or network error. Please contact your system administrator for help or try again.: org.mozilla.javascript.JavaScriptException: java.lang.Exception: ERR058: Failed to submit training job - reason: There is a configuration or network error. Please contact your system administrator for help or try again.: org.mozilla.javascript.Context.makeJavaScriptException(Context.java:2080)
The property glide.shared_service_scheduler.url has the value https://sncmlscheduler.service-now.com/
How can I run this training job. Any help would be appreciated. Thanks

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12-05-2023 10:13 AM
Is the sharedservice.worker user "active" and does it have the 3 different platform_ml_ roles?
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12-05-2023 10:52 PM

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12-14-2023 04:12 AM
Please raise a case with ServiceNow Support to investigate this issue.