AI Search in Service Portal

[VL10]

By Default, the AI Search on Service Portal only searches Name, Description, Short Description, and Meta.

Is there any way to make it search the whole form to detect keywords and make them searchable?

[Community Alums]

Hi @VL10 ,

Please refer to the Product doc and follow the steps mentioned :

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/enabl...

[Shamus Mulhall]

This would be configured in the field mapping configuration of your indexed sources.

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/conce...