11-30-2023 11:13 PM
By Default, the AI Search on Service Portal only searches Name, Description, Short Description, and Meta.
Is there any way to make it search the whole form to detect keywords and make them searchable?
12-01-2023 12:59 AM
Hi @VL10 ,
Please refer to the Product doc and follow the steps mentioned :
https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/enabl...
12-12-2023 01:06 PM
This would be configured in the field mapping configuration of your indexed sources.
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/conce...
